Refund & cancellation policy
Draft for operator review · Updated 21 October 2026
What is purchased?
Any payment of ₹400 per person is for processing a sample travel-documentation request. No insurance policy, coverage or genuine insurer-issued certificate is purchased.
Payment handling
When payments are enabled, Razorpay processes the transaction. A booking is marked paid only when the payment is captured and verified. A failed, cancelled or merely authorized payment does not automatically complete the purchase.
Cancellation and refunds
Contact support with your booking reference and payment ID to request cancellation or a refund. Refund eligibility, processing times, non-refundable processing costs, applicable consumer rights, and dispute-resolution terms must be defined by the operator and legally reviewed before accepting live payments. Do not rely on this template as the final commercial policy.
Refund progress
Refunds, if approved, should be initiated by the merchant in Razorpay. Processing and credit-back times depend on the payment method and payment provider. You can request a payment-status check using your booking reference.